Olegario Lopez Craig USPS: 3118 Bell Drive, Boulder, CO 80301 413-204-9440 cell SMTP: olc@macmillan-craig.net 303-449-0768 land SUMMARY: 13 years of professional IT experience, specializing in UNIX systems administration, TCP/IP network administration, security, and troubleshooting. Exceptional analysis, problem-solving, scripting, communication, leadership, and customer-service skills. Integrates new information quickly. OBJECTIVE: Leadership role in advanced systems, networking, or customer support for a Boulder organization which requires and rewards critical thinking and creative problem-solving, in an environment conducive to intellectual challenges and growth. EXPERIENCE Latis Networks (d/b/a StillSecure), Superior, CO "Team Lead, Customer Support" (2006 through 2008) - Screened, hired, trained, mentored, and supervised a team of highly- technical personnel to support StillSecure's customers and OEM partners in deployment planning, installation, and ongoing maintenance of industry-leading network security/infrastructure software (network access control, network-based intrusion detection/prevention, & host vulnerability discovery/management.) Quality of support was consistently praised by customers and was named as a major factor in contract renewal decisions. Alumni from my support team currently lead both the Professional Services and Sales Engineering departments. - Technical lead on deployment projects for StillSecure's largest customers, including Federal cabinet-level departments and Fortune 500 companies. Worked closely with customers' technical and managerial staff to integrate StillSecure solutions into complex multi-tier production intranets serving over 20,000 endpoints. - Identified, triaged, replicated, tracked, & verified resolution of defects and enhancements across several releases of each StillSecure product. Collaborated with Development, Design, and QA leads to prioritize bugs & features according to customer impact. - Responsible for final signoff & post-QA testing/verification of patches and full releases. - Trained new hires in Development, QA, and Support on StillSecure products; wrote and presented training materials for OEM partners. - "Subject Matter Expert": knowledge resource for QA, developers, and support on LAN troubleshooting, low-level protocol interaction, packet and flow analysis, shell scripting, and standard Linux OS tools. Latis Networks (d/b/a StillSecure), Superior, CO "Security Engineer" (2005 through 2006) - First dedicated customer support engineer for growing developer of security infrastructure software. Reorganized support procedures and call flow to minimize developer interruptions. - Email, phone, and onsite customer support. Developed, documented, & tested workarounds to mitigate or avoid product bugs, deficiencies, and performance losses; fed customer experiences and insight back into the software design/development process. - Implemented and maintained customized ticket system to handle customer support requests, coordinate and track response across internal groups, and monitor service level touchpoints. - Wrote requirements, guidelines, and occasional proof-of-concept code for development of customer-support functionality within StillSecure's products and online presence. - Honored with company-wide "Most Valuable Player/People's Choice" award, 2006. CreekPath Systems, Boulder, CO "Software Quality Analyst" (2004 through 2005) - Systems engineering of design issues/requirements for linux platform elements of SRM suite. My analysis of SSL implementation for intra-suite messaging drove a product redesign which fixed communications vulnerabilities affecting multiple components on 6 platforms. - Wrote and presented technical training sessions for software developers on SSL implementation and security best-practices. - "Subject Matter Expert": knowledge resource for QA and developers on IP networking, network & host security, & linux platforms. - Administration and change control of Linux and Solaris hosts in highly mutable development/test lab. - Planned and executed consolidation/cutover of critical-path lab Oracle instances from x86/Windows platform to RedHat ES on AMD64, achieving significantly increased reliability and better than 75% performance gain while reducing operating costs by 50%. - Designed test cases and environments for components of flagship SAN SRM software suite, focusing on robustness and scalability. - Triaged, reproduced, tracked, & verified resolution of defects across several releases of industry-leading storage management software. - Designed and scripted automation of test procedures & lab management processes. Dept. of Computer Science, University of Massachusetts, Amherst, MA CS Computing Facility: "Software Specialist II" (2000 to 2004) - Researched, proposed, developed, installed, secured and maintained system software, utilities, applications and enhancements to support the complex academic, research and administrative computing needs of Computer Science faculty, staff and graduate students. - Third-tier UNIX technical support; "Linux guru"; lead email, web, database, and news admin. - Developed forward-looking Linux strategy and specific server/environment cutover plans in response to changing industry landscape. - Responsible for secure incident response and forensics; developed and implemented proactive security practices and strategies. Planned and supervised Network IDS deployment and customization. Proposed, developed and refined custom NAT/firewalls to protect research groups from impinging on each others' activities while still allowing complex interaction with shared core servers. - Prepared and led training, education and outreach programs for department faculty and staff. - Trained, mentored, and supervised new CSCF staff. - Built and tuned scalable mail, web, storage, and backup servers to serve mission-critical departmental needs using COTS components. - Developed and maintained highly-available SMTP gateway server that handles an average of 30,000 emails/day while blocking over 10,000 viruses and 8,000 SPAM instances with false-positive rates less than .001%; the prototype system gracefully handled the notorious VBS/Loveletter worm pandemic, which took down nearly all other University servers. - Performance tuning of IP services and protocols on 9 class-C IPv4 slices comprising 5 CIDR subnets. Dept. of Computer Science, University of Massachusetts, Amherst, MA CS Computing Facility: "Software Specialist" (1997 to 2000) - Installed, secured and maintained system software, utilities and applications for faculty, staff and graduate students. - Lead email, web, and news admin; second-tier UNIX technical support; "Linux guru"; campus-wide SGI service contact. - Overhauled site-wide email strategy and implementations to deal with SPAM, virus, and open-relay risks for over 400 multiuser SMTP-serving machines; developed and implemented SSL-secured IMAP/POP infrastructure to allow authenticated mail relay from offsite clients. Centralized disparate SMTP policy implementation, unifying sendmail "cf" creation across 7 different UNIX platforms. - Created automatic system-image-restoration setup for workstations in undergrad lab with custom Kickstart and DHCP instances. - Spearheaded top-down group website redesign, focusing on customer service and useability. - Planned and oversaw service transitions from obsolescent hardware/software to inexpensive x86 Linux solutions. - Helped coordinate and implement transition from 4 IPv4 Class-C subnets to 9 class-C slices with CIDR. - Helped relocate 400-person department to new building, assisting with service cutovers, facilities planning, and capacity buildout. Dept. of Computer Science, University of Massachusetts, Amherst, MA CS Computing Facility: "Associate Software Specialist" (1995 to 1997) - Front-line technical support; problem triage and resolution. Maintained and debugged application software and utilities for faculty, staff and graduate students. - Webserver and USEnet installation and administration. - Wrote Acceptable Use and Code of Conduct policies for undergraduate labs and sensitive-area staff. - Wrote and refined various in-house scripts and procedures to automate sysadmin tasks. - Developed and scripted backup/recovery procedures for newly-popular Linux workstations. - Helped document internal policies and procedures. SKILLS - Extensive experience with Linux and UNIX servers in wildly heterogenous network environments - Custom configuration, automation, administration, tuning, hardening, and troubleshooting of Sendmail, Apache, DNS/BIND, SSH, FTP, SSL, DHCP, LDAP, NIS, Samba, NFS, RPM, MIMEDefang, SpamAssassin, netfilter/iptables, USEnet, VPN, NAT/DNAT/SNAT, IMAP/POP, IDS, RAID (SW & HW) and HA/HP Linux clustering - Scripting: in Perl, (ba)sh, csh, ksh, Expect, Tcl/Tk, awk, sed, some python; others as needed - Programming: in C, Perl, Pascal, ADA, Lisp; others as needed - Operating systems: Linux, Solaris, IRIX, OSF1/True64, AIX, MacOS X, OpenBSD, FreeBSD, Windows (9x through XP), VMS/DCE, IOS - Hardware: x86, x86-64, Cisco 2xxx/3xxx/6xxx routing & switching, Sparc/UltraSparc, SGI Challenge/Indigo/Onyx, Extreme Networks, StorageWorks, SnapServer - Networking: Cisco IOS routing/switching, NIDS, intimate familiarity with Linux bridging and firewalling code, 802.11a/b/g WiFi, Ethernet, WEP/WPA/802.1x - Storage: FibreChannel SAN configuration/deployment with Brocade, McData, Cisco, & EMC switches; Linux/Solaris HBA troubleshooting; SRM with CreekPath Suite and various vendor toolkits; Veritas - Software and toolsets: gcc, Make, gdb, Emacs, vi, m4, iptables, fwbuilder, tcpdump, netcat, OpenSSH, Jetty, Ethereal/Wireshark, Sendmail, MIMEDefang, SpamAssassin, ClamAV, Apache, Tomcat, WebLogic, OpenSSL, Request Tracker/RT, RT FAQ Manager, bugzilla, GForge, ISC BIND, OpenSSI, OpenLDAP, Snort, stunnel, PostgreSQL, MySQL, Berkeley DB, Oracle, Kickstart, Eclipse, Firefox, Nagios, OpenOffice, Fedora Core, Red Hat EL, CentOS, Debian, Gentoo linux, LVM/LVM2/EVMS, X11, Cygwin, RADIUS, NetReg, CVS, Subversion, StarTeam, Snort, Strata Guard, VAM, Safe Access, Mantis, XML, OpenVPN, tc/qdisc, NISTnet, VMWare Server, Xen - Flawless written English; excellent verbal and presentation skills - Equally comfortable working with engineers, lawyers, or customers - Creative problem-solver; fast, independent self-educator INTERESTS, ACHIEVEMENTS, OTHER EXPERIENCE - Constitutional and telecommunications law; expert witness (defense) in Universal vs. Reimerdes, 111 F.Supp.2d 294 SDNY2000 (DMCA first-impression case; "NY DeCSS trial" aka "MPAA v 2600") - Yondan, Kodokan Goju Ryu karate; head instructor, Front Range Kodokan - Journeyman rigger, stagehand; IATSE 232 - NAUI divemaster candidate - Conversational Spanish - Lab manager, University Computing Services, UMass (1989-1991) - Instructor: Self-Defense, Karate I/II, GPE Dept., UMass (1990-1995) - Teaching assistant: Sport SCUBA, Project DEEP/UMass (1994-2002) - Assistant manager, Jonathan Reid LTD, Hadley, MA 01035 (1992-1995) EDUCATION University of Massachusetts - Communication Concentration in Computer and Information Science